Jamaica DPA 2020

Privacy Policy

How LINKUP collects, uses, and protects your personal information.

1Who we are

LinkUp Jamaica Limited is the data controller for personal information processed through the LINKUP marketplace.

Data Protection Officer: dpo@linkupjamaica.com

Policy version 2026-01-01.

2What we collect & why

Data	Purpose	Legal basis
Name, email, phone	Account creation	Contract
Address, parish	Service dispatch	Contract
Identity docs (providers)	Vetting & KYC	Legal obligation
Banking info (encrypted)	Provider payouts	Contract
Booking & message history	Dispute resolution	Legitimate interest
Live location (during job)	ETA & safety	Consent

3Your rights under the DPA 2020

Right of access — request a copy of your data
Right to rectification — correct inaccurate data
Right to erasure — delete your account & personal data
Right to restrict — pause certain processing
Right to portability — export your data as JSON
Right to object — opt out of marketing & analytics

4Data retention schedule

Profile data	Account lifetime + 30 days
Booking records	7 years anonymised (Jamaica tax law)
Payment records	7 years
Messages	2 years
Documents (ID, certs)	Account lifetime + 30 days
Consent logs	7 years

5Third-party processors

Stripe (Ireland / US) — payment processing
MongoDB Atlas — encrypted application database
Twilio (US) — SMS notifications (where enabled)
Google Maps — map tiles & geolocation (consent)
SendGrid — transactional email
All processors maintain adequate protection per the DPA.

6Cookies

Essential — keep you signed in (always on)
Analytics — anonymous usage stats (consent required)
Marketing — promo personalisation (consent required)

7How to exercise your rights

8Complaints

You may lodge a complaint with the Office of the Information Commissioner (OIC) of Jamaica at any time. We are committed to working with you to resolve any concern first.

Questions?

dpo@linkupjamaica.com

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