Refund Policy

REFUND POLICY — LINKUP JAMAICA

Verified Pro Jamaica Limited · Effective: June 2026 · Version 1.0 · www.linkupjamaica.com

1. Overview

This Refund Policy explains when and how refunds are issued on LinkUp Jamaica (linkupjamaica.com), operated by Verified Pro Jamaica Limited, registered in Jamaica. All charges on the platform are billed in Jamaican Dollars (JMD). This policy covers customer booking payments held in LinkUp Secure Pay escrow, and provider membership, subscription and verification fees.

3. Provider no-show — the LinkUp Guarantee

If a provider fails to attend a confirmed booking, the customer receives a full refund of the amount paid under the LinkUp Guarantee. No cancellation fee applies.

4. Work quality disputes

Disputes about completed work must be raised within 48 hours of the job being marked complete. After the 48-hour window, escrow is released to the provider and no refund can be issued.

Following review of evidence from both sides, outcomes may include a full refund to the customer, a partial refund, full release to the provider, or the provider returning to remediate at no charge. Determinations are issued within 5 business days.

5. Membership, subscription and verification fees

Provider membership, subscription and verification fees (for example the Platinum verification fee) are billed in JMD at the frequency stated at checkout.

If your verification application is declined by our team before any review work has begun, the fee is refunded in full. Once verification review has started, the fee is non-refundable.

Recurring membership or subscription charges may be cancelled at any time before the next billing date by contacting help@linkupjamaica.com. Cancellation stops future charges; fees already billed for the current period are non-refundable unless the charge was made in error.

If you believe you were charged in error or without authorization, contact help@linkupjamaica.com within 30 days of the charge and we will investigate and, where confirmed, refund the charge in full.

6. How refunds are issued

Card payments made through our payment processor, Fygaro, are refunded to the original card used at checkout. Please allow 7–10 business days for the refund to appear on your card statement. Your original charge and any refund will appear on your statement as LINKUP JAMAICA.

Payments made by bank transfer, Lynk or other manual methods are refunded to the originating account within 3–5 business days of the refund being approved.

Refunds are always issued in Jamaican Dollars (JMD) for the JMD amount originally charged. We are not responsible for exchange-rate differences applied by your card issuer or bank.

7. Contact

Refund requests and questions: help@linkupjamaica.com — subject line "Refund Request" with your booking reference or payment reference. Company: Verified Pro Jamaica Limited, Old Harbour, St. Catherine, Jamaica. Website: www.linkupjamaica.com